Managing for Results

Front Cover
CIPD Publishing, 2005 - 330 pages

Achieving tangible results is key in all sectors and allows organisations to attract, engage and retain the best talent. Managing for Results is a clear guide for HR and management students, as well as current managers and business leaders, to managing within a business context and achieving success. Blending research, theory and practice, topics addressed include the role and development of the manager within the organisation, communication in the workplace, organisational structure and culture, differentiating for excellence and implementing continuous improvement and change.

This fully revised edition of Managing for Results is based on Michael Armstrong's Managing Activities and develops it by offering a strategic overview to management and critical perspectives across the subject area. It contains a wide range of features to support student learning, including case studies and examples from leading UK and international organisations, extracts from People Management articles, chapter focused learning objectives, discussions, work-related and critical question exercises, and clear chapter summaries. Your blueprint for achieving success as a manager, this title also includes an online companion site featuring a specimen exam paper and guidance on how to complete it.

 

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Contents

List of figures
9
Continuous improvement 267
10
Figures
6
Tables
7
Chapter 3
17
Working with your manager 110
4
Teamworking 128
Organisational communication 177
Power araba 21
7
Managing reaict and safety at work 222
15
Curaiorsrentiating for exceilance 241
9
quality assurance and Total Quality Management 243
Chapter 5
5
Enhancing customer relations 279
2
managing change 298
6
Index 322
8

culture 191

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About the author (2005)

Gillian Watson is Principal Lecturer in the Faculty of Business and Law at the University of Sunderland, UK. Her current research interests are in strategic development initiatives to internationalise the curriculum. She is one of the authors of the CIPD textbook Managing for Results

Kevin Gallagher is a Senior Lecturer in Human Resource Management and currently Programme Leader for BA Applied Management at the University of Sunderland, UK. Kevin has managerial experience in the civil engineering and paper industries both in the UK and overseas and has wide experience teaching on CIPD and HRM programmes.

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