Managing Interpersonal Communication

abstract expressions acknowledgment actions adaptive message alignment aspects avoid become behaviors Bill chapter choices communication skills communicative competence complaint complex concrete expression conflict Conversational Analysis criticism decisions defensiveness describe desire dialogue difficult discussion emotional episodes Eric Berne evaluation example experience expression skills eye contact feel frequently give going happen human Identify images important initiator instructor interaction interpersonal communication interpretation interpretive logic issues listening look message construction misunderstanding motives mutual needs and goals negative nonalignment Nonverbal Communication nonverbal elements nonverbal messages options other's paralinguistic participants participatory attitude particular patterns Paul Watzlawick perceive person play position possible potential Preplanning present problem recognize relational relationship responsibility roles scripts sense situations skill development social someone speaker specific statements Steve strategies talk things thought tion understanding unowned usually values verbal